Here at The Gift Studio we believe in fairness for all of our customers and that's why we offer the below policies in regards to returning one of our products.
Non-personalised items - Contact us within 14 days of delivery and ship them back to us within 30 days to receive a full refund. Once received we will issue a full refund within 72 hours.
Personalised items - Unfortunately we do not accept returns or refunds on personalised products.
Conditions of return - Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damaged items - On occasion products can sometimes be damaged in transit and if that should happen, please get in touch straight away with photos of the damages and we can either offer a full refund or a replacement product sent out to you at no extra cost. Please send any photos to firstname.lastname@example.org.